FAQ With Aolemon
Q1 What is the warranty period for your products?
Aolemon: Our products come with a standard warranty period of 1 years. Our products generally have a normal service life of 3 to 6 years. This warranty covers manufacturing defects and performance issues. For more details, please contact our customer support.
Q2 What is the return policy?
Aolemon: We offer a 30-day return policy from the date of delivery. You can return the product for a refund or exchange. If the issue is not related to a defect in the product itself, you will need to cover the cost of return shipping. The product must be in its original packaging. Please contact our customer support to initiate the return process.
Q3 How often should I replace the device?
Aolemon: The frequency depends on the usage and the specific product. Generally, we recommend every 3 years. For the most accurate information, please contact our customer support.
Q4 What should I do if my device is not working properly?
Aolemon: If your device is not working as expected, please follow these steps:
①. Ensure the device is fully charged and turned on.
②. Reset the device by following the instructions in the user manual.
③. If the issue persists, contact our customer support for further assistance. Provide the model number and a description of the problem.
Q5 Do you offer international shipping? and how long will it take to arrive?
Aolemon: We support global shipping. However, due to different logistics methods in various countries, the delivery time may vary. We have warehouses in the USA, Japan, Italy, and China, and we will ship from the nearest location based on inventory availability. For more information, please visit our shipping policy page or contact our customer support.
Q6 How can I contact your customer support?
Aolemon: You can reach our customer support team via email at Lucy@aolemon.com or by whatsapp [86-18268871977]. Our customer service team will respond to you within 1 working day.
Q7 What are your strengths?
Aolemon: We have a product research and development team of over 30 people in Japan, and we also have our own factory with 500 employees in China. We conduct 100% quality inspection on all products to ensure that they are reliable and meet the standards.
Q8 What kind of customization can you offer?
Aolemon: Please let us know your design. Customer's logo, manual and packing box, for customized service by us. MOQ is 100 pcs
Q9 What certification do you have for your machine?
The current certificates include ISO9001, kgmp, RoHS, CE, FCC, KC, BSCI, FDA, CE，PSE etc. If you need other certificates, we can apply according to your needs.